Home/FAQ FAQ What is the fee refund policy? 1) We collect fee in advance and incase of excess payment by chance or problems from our side payment will be refunded accordingly. 2) If you are not 100% satisfied with our services your just have to inform us via email or phone call and your money will be refunded within 7 working days., we will fully refund the cost of your order. 3) For complaints related to financial matters you can drop us email any time on email@example.com / firstname.lastname@example.org What are the mode of payments we accept? We have business relation / company’s official account with HSBC BANK , BARCLAYS BANK. We also accept on-line payment using PAYPAL and 2CHECKOUT. You can also send us payment via Western Union and Money express. How much concession I get if i refer some family to Educatra.com? Upon referring one family you get one time 50% off on your monthly fee. If you refer two families you get 50% off on your monthly fee twice, so when ever you refer a family you get one time 50% off on your upcoming monthly fee subscription. How much do I need to pay in case I relocate from Pakistan to abroad or vice versa? We monitor student skype call IPs on monthly basis before generating subscription invoice. Invoice are generated as per the currency of their current IP location. If a student from Pakistan stays more than four weeks abroad. he / she will have to pay the fees of their current location (country) after four weeks. Policy is vice versa for the students relocating from abroad to Pakistan permanently. How much concession I will get if i have 1+ kids onboard from same family? 10% concession will be offered to you on your monthly fee if two or more kids from same family recites quran using our services. Can my time be partially used by someother family member? 5days / 3days and 2days subscription type are on per child basis. So if you sign up for one of the packages you sign up for one student which cannot be used by multiple students. What is the duration of one to one class? Each dedicated 1 to 1 class duration is 40 minutes. Group class is of 60 minutes. What if, class is missed by the company? Educatra.com will arrange alternate class if class is missed by the company. What happens if client want to go for 10+ holidays? According to company policies it’s a must to submit 50% of the total fee if client is planning for 10+ holidays.